Orders are usually editable or cancellable up until they reach the warehouse floor.
Cancel Orders
To cancel an Order, first open the specific order. If it's eligible, a "Cancel Order" button will be displayed above the Order contents.
Simply click "Cancel Order." Once the process is complete, your Order will be updated with a Cancelled status. It will not be moved to the warehouse floor for picking, and all inventory allocated to the order will be made available for future orders.
Edit Orders
As of March 2024, you can now directly edit key order details before shipping. Edits are made by clicking the pencil icon in the appropriate section.
Currently, you can edit:
Customer Details
Shipping Address Information
Billing Address Information
Shipping Method
Allow Partial Shipment
Note: You cannot currently directly edit Order line items.
Duplicate Orders
If you need to change the Line Items of an Order, you'll need to use the Duplicate Order feature.
Duplicate Order creates a copy as a draft Manual Order, allowing you to add, remove, or change the line item quantities of the new order. Once you've finished modifying the Duplicate Order, you can elect to Keep & Ship or Cancel the original order.
