First, it's helpful to understand what Amplifier considers a "B2B" order. We route orders to our B2B team if it meets at least one of these two conditions:
Must ship on a pallet - Either because it is so large that it will be more cost effective to ship on a pallet via LTL carrier instead of as individual cartons via the small parcel networks, OR because the customer requires the product to be delivered on a pallet.
Requires special handling - Needs custom item labels affixed, cases to be packed / repacked in a particular way, carton labels, placards on the cartons or pallets, special pack lists or other attachments, requires retailer transportation account to be used, or any other custom treatment outside of picking the item, putting it into a standard shipping container, and affixing a WMS shipping label.
If your customer has no special requirements as outlined above, then simply enter the order at my.amplifier by Manual Order Entry or CSV Import or enter it via your ecommerce store and let it import through the integration.
But if either of the above conditions exist, enter that order in My.Amplifier using Special Handling as the ship method. Then follow up with an email to help@amplifier.com to outline the requirements, including any required carton labels, attachments, placards, etc. The Client Success team will follow up with any questions.
For Orders to customers with Vendor Compliance programs, be sure to send us their Routing Guide the first time we are shipping to them for your account.
Tips when entering order:
Include customer point of contact and phone number.
Whenever possible, sell to your retail customers in even case pack quantities. For example, if your item comes in cases of 12, selling quantities of 12, 24, 36, 48, etc. will allow you to take advantage of the more economical case pick fees at Amplifier.
For larger orders that will ship on a pallet, tell us if we're shipping to a residential location where a liftgate truck will be needed. If it's commercial, tell us if that location has a dock and what the dock hour are.
Timing
These kinds of orders often involve significant preparation in both picking and packing. As such, they can take days of extra time to properly label shipments/containers/pallets and to provide the proper documentation.
Some orders, such as Convention Shipments, may involve very explicit dock instructions and scheduling of LTL carriers weeks ahead of the event. Late entry of these types of orders may result in extra fees for expediting Amplifier's processes.
Generally speaking, Amplifier needs 5 business days to process B2B orders. Pickup should be scheduled only once Amplifier confirms the shipment is ready.
Fees
Due to the additional effort that goes into preparing B2B orders, there are additional fees involved. Please see your Fulfillment Rate Sheet.