What does Amplifier Shipping Insurance cover?
Damage or loss, due to mis-delivery, theft or getting lost in transit, after the Shipment leaves Amplifier — up to the Insured Value you’ve selected.
Can I choose which shipments to insure?
Yes, you can set a rule like:
All shipments above a certain order value
Shipments to specific zip codes
All shipments, no exceptions
Can I choose how to calculate the amount insured?
Yes, you can define the Insured Value to be:
Item Replacement (your Cost from supplier)
Item Revenue Collected
Total Revenue Collected (of the entire Order when there is just 1 shipment for the order):
Item Revenue Collected, less
Order Discount, plus
Shipping Revenue Collected
Everything about the Order related to both Revenue and Costs (when there is just 1 shipment for the order):
Item Revenue Collected, less
Order Discount, plus
Shipping Revenue Collected, plus
Fulfillment Costs charged by Amplifier
What if my Order has more than one Shipment, and not all shipments are lost or damaged?
In any instance where an Order has more than one Shipment, and the goal is to insure an amount that includes Order Level amounts (e.g. Shipping Revenue, Order Discounts), Amplifier will apply the Revenue/Discount on a per-unit-shipped basis. For example: An Order with 4 units has $40 in Shipping Revenue collected and the Client wants to ensure for “Total Revenue Collected.” One Shipment has 3 units, another shipment has 1 unit. The 3 Unit Shipment will be insured for the revenue related to the 3 units and for $30 in Shipping Revenue. Be aware that this may result in under-ensuring, so if your business regularly has multiple shipments per order, discuss other options with Client Success at help@amplifier.com.
Where in the order cycle is the Insured Value defined?
Based on the type of request you make, Amplifier will declare the Insured Value to the insurance company. We’ll set it up to be automated with the source of the Insured Value as the following:
Item Cost is the Cost as entered into My.Amplifier for the item at the point the data is passed to the insurance company. It is important to keep the item Cost values up to date for this reason.
Shipping Cost is the amount Amplifier charges you for a given Shipment.
Fulfillment Cost is the amount Amplifier charges you for handling a given shipment. This will include per shipment, per item, per container, fragile, drop-ins, international, and other costs that appear on your invoice associated to a Shipment. Storage and SKU Support costs are not covered.
Item Revenue Collected is the Order Line Item value at the point it is imported into Amplifier.
Shipping Revenue Collected is the Order value at the point it is imported into Amplifier. In an instance where an Order has more than one Shipment, each shipment will have Shipping Revenue applied on a per unit basis. For Example: An Order with 4 units has $40 in Shipping Revenue collected and the Client wants to ensure for “Total Revenue Collected.” One Shipment has 3 units, another shipment has 1 unit. The 3 Unit Shipment will be insured for the revenue related to the 3 units and for $30 in Shipping Revenue.
Order Discount is the amount of Discount on the order at the point it is imported into Amplifier. In an instance where an Order has more than one Shipment, each shipment will have Order Discounts applied on a per unit basis. For Example: An Order with 4 units has $100 in Order Discount and the Client wants to ensure for “Total Revenue Collected.” One Shipment has 3 units, another shipment has 1 unit. The 3 Unit Shipment total value insured will be insured for the revenue related to the 3 units the related Shipping Revenue, with $75 deducted from the Total Revenue value.
Note: Not all Shopping Carts transmit discounts in the same way, and not all discounts are applied in the same way even within the same shopping cart. Some discounts are line item level and some discounts are order level. Some discounts are computed in the shopping cart and only the Net amount is transmitted to Amplifier. Some discounts are not subtracted already from the totals transmitted to Amplifier. If Amplifier receives “discount” information in the Order Data, Amplifier will reduce the Total Revenue calculation by the discount information transmitted.
How often can I change the criteria?
At the beginning of this service, criteria is coded by our Tech team, so we ask that you restrict your changes to once a calendar Quarter. Our goal is to build this configuration into My.Amplifier so it is self-service.
How much does it cost?
$0.50 per $100 in Insured Value value. For example, insuring an order for Item Revenue Collected of $255 costs $1.50.
How do I get started?
Email help@amplifier.com with your criteria and requested start date or with any questions you might have.
How do I file a claim?
Based on the criteria you establish, Amplifier already knows everything about the shipment. You'll just need to let us know:
Shipment ID (all Amplifier Shipment IDs start with the letters “BF”). Or if there was only one Shipment for the Order, the Order Number will suffice.
For Damaged claim: which items were damaged
For Lost claim: what kind of loss it was (Mis-Delivered, Theft, Lost by Carrier, Lost in Transit)
Claims are handled within 5 business days. Credits for approved claims are posted to your account within 14 days of approval.
When can I file a claim?
Here are the required conditions and timing for filing claims:
Damaged: When customer reports the package has been delivered but the items inside the shipping container were damaged. Ideally they have shared pictures with you and you agree the product has been damaged.
Lost: There are various types of loss, appropriate to claim at different times:
Mis-Delivered: When Customer reports “not Delivered” and Carrier tracking shows “Delivered” with a picture of a delivery location that is not the customer’s.
Theft: When Customer reports “not Delivered” and Carrier tracking shows “Delivered.” This may or may not be accompanied by a picture of the package in front of the customer’s mailbox or delivery location.
Lost in Transit: Customer reports, “not Delivered” and Shipment has not arrived after 3+ business days beyond the transit window and Carrier Tracking does not show activity for at least 3 days.
Lost by Carrier: Carrier tracking reports package as lost.
Do I still need carrier insurance?
No. Amplifier Shipping Insurance replaces that need entirely and provides faster, more predictable coverage.
What if I allow my customer to purchase insurance during checkout?
That's between you and your customer. It has no bearing on this service.
Is there a maximum coverage limit?
Coverage can extend up to the full retail value of the order plus shipping plus Amplifier fulfillment costs.
Does this apply to all Parcel freight services Amplifier offers?
Yes. This applies to all parcel services. LTL/FTL orders are not eligible for this service.
Can I add insurance after an order has shipped?
No. Once an order has shipped without meeting the criteria you specified, you cannot retroactively add insurance to that order.
Is there any other technical setup required?
Amplifier will need to verify with you that:
line-item and order-level data that you already send to Amplifier includes Sales Revenue information (if you request to insure revenue)
Amplifier has valid replacement cost information associated with each of your items in My.Amplifier (if you request to insure replacement cost)
Will Amplifier instead just file a claim with the carrier for me?
No. After 20+ years working all the angles with carriers, we are convinced that the hours it takes to file a claim PLUS the value of the shipment itself are never recouped by either Amplifier or our Clients. We view $0.50 per $100 insured, paid out in two weeks, to be very reasonable compared to the hours of work it takes to file a claim for less than what you want, and (maybe) receiving a payout months later.
What else do I need to know?
Amplifier can limit ability to participate in this insurance program at any time.