Why is my account "On Hold?"

Brief overview of Amplifier actions when an account goes into arrears

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Written by Amplifier
Updated over a week ago

Clients with Past Due invoices may be placed "Hold." When you account is past due, Amplifier's platform automatically pauses activity.  (Please note we previously referred to this state as "Pause.")  When your account goes into Hold, a red alert badge will appear at the top right of your screen. Clicking the badge takes you directly to our  Billing section to allow you to pay the overdue bills.

Though Amplifier ceases to perform work until late balances are paid all orders will continue to be received and queued. Once an account pays all late invoices an account is automatically removed from Hold and work resumes. 

Clients may contact accounts-receivable@amplifier.com or use the Billing page in their Amplifier accounts to pay open invoices.

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