While the Customer Service Tool will be available to all Pro accounts, you may choose to suppress the FAQ, Order Status, or Customer Service Webform en lieu of your own custom solution. Maintaining your own support of your FAQ is a good way to quickly be able to deflect ticket creation, as well as address frequently asked questions in your brand's own tone and voice. To suppress Amplifier's default FAQ in your Order Source's Customer Service Tool, add .span8 { display: none !important; } to the related Custom CSS at https://my.amplifier.com/settings/customer-service-tool.
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To suppress the Order Status Tool, add .order-status { display: none; } to the related Custom CSS at https://my.amplifier.com/settings/customer-service-tool.

And finally, if opting to handle your own customer support, suppress the Customer Service Webform by adding .contact-us-form-launch { display: none; } to the related Custom CSS at https://my.amplifier.com/settings/customer-service-tool.