Generally speaking, once a tracking number is assigned to your order, the public tracking page on the carrier's site will update upon first scan of the package. Sometimes carriers can get hasty in their scanning and not realize that a package didn't scan, in which case the tracking won't update. Not to worry! This is remedied upon the next scan, which usually happens at a sorting facility.
Sometimes tracking can seem stalled, where a package that shows a status of "en route" will be stuck like that for days or weeks. Amplifier doesn't have any special insight into these kinds of situations, or tracking in general. We can only see what the public tracking page shows. In those cases, you can either watch the tracking to see if it does eventually update to the next step in its transit, or make the choice to reship the order to the customer by navigating to the order page in My.Amplifier and clicking the "Reship" button in the top right corner.
Amplifier does not file claims of any kind with carriers, be it for lost or damaged packages. However, we now offer insurance to our clients. Please send an email to help@amplifier.com if you are interested in setting that up for your orders.