When a delivery of your items arrives at our dock without an ASN, our Receiving team is unable to receive the items into inventory. When this happens, a member of our Client Success team will reach out to you requesting that you create an ASN for the delivery. An ASN created after the products have arrived is called a "blind ASN."
The CS team member will send you a picture or a description of the items that arrived, along with a type of identifier for the shipment which we call "Purple Hats." There will be a specific purple hat designation, such as "Purple 7" or "Purple H."
To create the blind ASN, follow the regular ASN creation steps as you normally would. For the quantity field for each item, if the quantity sent is unknown, simply enter a value of "1." Tracking #s are optional, but if you have them they can help our team identify which container holds which items.
After adding all the items for the ASN, click on the "Additional Information" drop-down. In the "PO#" field, enter the purple hat identifier that the Client Success team member sent you. For the "Reference #," enter the word "BLIND." Fill in the carrier and shipping method (use "unknown" if these are indeed unknown). Use the "Additional Notes" field to enter any other information you have that might help our team to identify and receive the items into inventory.
When finished, click "Save" and take note of the ASN #. Reply back to the Client Success email with that number and they will relay the information to the Receiving team.
*Note: You cannot add or subtract items from a completed ASN, so double check your work before clicking Save!
Blind ASNs are considered non-compliant and will be processed according to the SLA for non-compliant inbound.